Shipping policy
Last updated: 7 June 2026
Where we ship
Plants, hardscape, equipment and consumables — we ship to all Australian states and territories.
Live fish, shrimp, snails and other livestock — Western Australia only. Biosecurity and welfare requirements mean we cannot ship livestock interstate. If you're outside WA, we can ship plants and gear but not livestock.
Free shipping
- WA orders $100 AUD or more — free standard shipping (excludes heavy items and live fish)
- Interstate orders $150 AUD or more — free standard shipping (excludes heavy items)
Heavy items (large stones, big substrate bags) and live fish do not qualify for free shipping because actual freight is too significant to absorb — you'll see the relevant rate at checkout.
Delivery options
Pickup at our Kenwick store — Free
22a/1736 Albany Highway, Kenwick WA 6107. We'll email when your order is ready.
Local Delivery — Perth area (within 50 km of Kenwick)
- 0–20 km: $10
- 20–30 km: $20
- 30–50 km: $30
- Free for orders over $100 within this zone
Parcel shipping — calculated by Australia Post
Plants, hardscape, equipment, consumables and heavy items are shipped via Australia Post. Shipping is calculated at checkout based on actual weight and your delivery postcode — you'll see the price before you pay, no surprises.
Heavy items (large stones, big substrate bags) use the same Australia Post Parcel Post pricing — heavier carts cost more, longer distances cost more. Orders over 22 kg need a freight quote — contact us before purchase.
Live fish (Western Australia only)
- Pickup at Kenwick. Free.
- Regional WA Overnight Express. $65 flat rate anywhere in regional WA, with no minimum order. Fish travel overnight by air express and reach you fast right across the state, from the South West through to the Pilbara and Kimberley. We dispatch live fish on Tuesdays and Wednesdays only (see Processing and dispatch below).
- Remote WA stations and off network postcodes. For the few locations our overnight network does not reach, we arrange airport to airport air freight and you collect from your nearest regional airport cargo terminal. Request a shipping quote and we reply within 24 hours.
Processing and dispatch
- Live fish. Tuesdays and Wednesdays only, sent overnight for arrival the next day, typically Wednesday or Thursday. Order cut off is Sunday 5 pm AWST. We avoid dispatching later in the week so fish never sit in transit over the weekend.
- Plants — Monday–Friday, typically dispatched the next business day. All plants ship via Australia Post Express regardless of the shipping option chosen at checkout.
- Hardscape, equipment, consumables — Monday–Wednesday, 1–2 business days.
Orders placed before 2 pm AWST on a dispatch day are typically processed the same day. Orders placed after 2 pm, on weekends or on WA public holidays are processed the next business day.
Tracking
You'll receive a shipping confirmation email with a tracking number once your order leaves us. Track parcels via Australia Post. For regional WA live fish orders we send you the relevant overnight air express tracking details.
If something goes wrong
Please email us within the relevant window in our Refund Policy:
- Live fish — within 8 hours of delivery, with photos
- Live plants — within 24 hours of delivery, with photos
- Damaged or faulty hardscape, equipment or consumables — within 7 days of delivery
Contact
Email: accounts@schoolofscape.com.au
Phone: +61 478 681 822
Address: 22a/1736 Albany Highway, Kenwick WA 6107, Australia